Frequently Asked Questions

My new plant is losing leaves - Why?

Plants take some time to adjust to their new environment and gain strength. Losing leaves initially means they are directing effort to growing a healthy root system and they will only keep the leaves they can support with their current root system, so be patient! It may take 1-5 months for your plant to start growing new foliage.
My plant isn't growing - why?

Please give your plant 1-5 months to adjust to its new settings. It needs to spend its energy focusing on building strong roots to ensure a long and healthy life.
My Plant has brown tips – why?

Please give your plant up 1-5 months to adjust to its new settings. Plants go into temporary shock when replanted and moved into a new environment. Feel free to pluck off the brown tips (it should be easy to pull, do not force it.) All plants get some brown tips, even in nature. Most Watering Day don’t, and new foliage shouldn’t if you leave the plant in the same place in your home.
Water isn't coming out of the bottom of the pot into the saucer when I used the Water Level on the Watering Day Can - Why?

The Watering Day System was designed to account for increasing root size as your plant grows. Rest assured the Water Level marks on the Watering Day Can are exactly the amount of water your plant needs. Over time as your plant grows you will see water start to come into the saucer.
There are white spots on my plant - Why?

- If it arrives with white spots, send us a picture (support@plandts.com) within 7 days of receiving it and we may send you a new one. - Tiny white spots on a plant are unfortunately a sign of either harmless (to humans) mildew or mealy bugs which all plant owners deal with occasionally. Left untreated these will both spread to the rest of your plant and plants around it. Treat the white spots as soon as you see them by ordering some sprayable Neem Oil online (naturally occurring pesticide) and spraying it on the white spots. We also encourage you to very lightly wipe your plant with paper towels after spraying to get the white spots off (making sure to not disturb the roots.) Neem oil is smelly but entirely safe to touch and handle though we recommend washing hands after application. In extreme cases of white spots, you may also want to cut off any affected leaves or branches. - How to use Neem Oil: Spray each affected leaf and stem (both front and back) and then spray the dirt in the pot itself. Then, very gently wipe affected areas in an upwards, pulling direction with a paper towel. Make sure to not distrub the roots. The white spot spread should start to be controlled with the first spray application. - Warning: Neem Oil can be a bit smelly which will fade quickly as it dries. Neem Oil is a 100% natural insecticide that deals with the harmless fungi or micro bugs on your plant. It poses no health concerns to humans and is safe to handle according to the United States Environmental Protection Agency. Do not ingest.
A mushroom started growing in my soil – Why?

This is actually a great sign! These harmless mushrooms are an indicator of very fertile soil, just pluck them out and throw them away.
Do I have to fertilize?

While your plant will survive if you choose not to fertilize, we strongly recommend it for your plant to reach its full potential. We recommend any indoor fertilizer pump on the market, then application at the start of Spring and the middle of Summer. Make sure to not over apply fertilizer, a little goes a long way!